Online Marketing Predictions 2011

In the past 10 or so years, we have seen the Internet world go from barely there, to everywhere. Years of ‘Trial and error’ in Social Media Marketing and/or Digital Advertising have brought us to the point where they have become the number one form of promoting people, products, services, and pretty much anything else you can think of.

In 2010, there were many new technologies in the social media sector. To name and talk about them all would take all day, and probably thousands of pages, and maybe even a Hollywood blockbuster (think The Social Network). Hence, a few of them will be honorably mentioned below, finishing up with some of the most popular predictions for Online Marketing in 2011.

Who didn’t catch a glimpse of the arguably brilliant Old spice campaign on YouTube this past year? The “Smell like a man, man” campaign became an instant hit. More than 180 hilarious ads were shot purely in response to consumers’ inquiries. Very clever campaign indeed.

As for the tweeters out there, you may have noticed something new on Twitter called Promoted Tweets. Twitter took a thing or two from Google here, promoting sponsored terms, along with organic results, whenever a user searched for any term on the site. Organizations such as Coca-Cola and Virgin America claimed to have seen obvious increase in campaign engagement rates as well as sales rates due to those promoted tweets.

Everyone has now heard of Chatroulette, the random video chatting website, which allows you to chat with anyone, anywhere, anytime. Other than obvious perverts takings advantage of it, Travelocity added a nice touch in their advertising on this site. They added their little Gnome character that would appear in chat rooms holding signs saying this like “This would be more fun in Rio”. The idea was to promote travel for those sitting down chatting their lives away.

The next year to come holds a few interesting predictions for digital advertising. Let’s have a small look at three of those predictions.

To start with, local advertising will become relevant again with location. Facebook is expanding this technology with its new location platform, Places. There is a growing use of location platforms such as Foursquare, Yelp, Shopkick, and Google. Advertisers will start using these to alert shoppers of certain deals or sales when informing others of their whereabouts etc… This seems really exciting for the new coming year!

In addition, influencers will be the stars of the social web. Digital advertisers are always on the lookout for new trends, and new ideas for pushing their brands and services out there. Consumers are always online checking out where to go, what to buy and where to buy it, so it is only natural that brands are always seeking the next big thing in reaching out to their consumer base. Finding ways to be socially credible is a must for brands wanting to market themselves online to already established customers, or new ones.

Finally, although it is not yet clear exactly how and why Facebook ‘Likes’ are important, but one thing is for sure, they definitely are. Brands will be using facebook advertising much more in the coming year, and being savvy enough to know how to use it to gather more ‘likes’ for the best possible CPA (cost per acquisition) may be the make or break it point for your brand.

All that being said, feel free to share you’re ideas and opinions on these new technologies. What will you be doing to increase your brand awareness this coming year?

Social Networks and Online Communities: What’s the Difference?

A major recurrent question in the minds of most people working in the online marketing world is probably the following: What is the difference between the two types of Social Media out there: Social Networks and Online Communities?

It’s easy to imagine the difference, but to actually put it down into words has proven a little more challenging, but here it goes:

Online Communities have been around for way longer than Social Networks.  Online communities are message boards or platforms that group together with one common interest of goal. Some common examples include youtube, and flickr, nested communities of video and photography enthusiasts respectively. Wikipedia is another good example of an online community.

Basically, online communities are held together by a common interest. It may be a certain hobby or something the members are passionate about. It could be a common goal, project, or merely the similar lifestyle choices, geographical locations, or professions.

When someone says ‘Social Network’, the first thing that probably comes to mind is Facebook (Thank you makers of the movie ‘The Social Network’!).  Facebook, MySpace, and LinkedIn are the most popular social networks out there.  Social networks are joined so that people can maintain their current relationships with their friends and family, get in touch with long lost friends, keep in touch, and stay in touch with said friends and family.

The one major visible difference between Social Networks and Online Communities lies in the fact that in social networking, people usually know the people they are connected to in person, whether as friends, family, colleagues etc… In Online Communities, it could be a gathering of strangers with one common goal/interest connecting them, such as Digg, a place for people to discover and share all sorts of interesting news links from all over the world.

Artificial Intelligence and the Social Network

An interesting interview at the 2010 web 2.0 summit with Digital Sky Technologies CEO Yuri Milner, underlined a potential game changing factor that would revolutionize the way we perceive social networks within the upcoming decade. Towards the middle of the interview, Milner talks about Facebook having all the necessary ingredients to transform from the social platform – as we know it today – into an artificially intelligent network learning and influencing billions of people simultaneously.

Naturally, the emergence of AI in the social network would give birth to a new digital marketing spectrum and put forward yet another set of challenges before creative strategists.

“Is it possible that one day, marketing strategies will be computed and presented to the client by the medium itself? Are great marketing minds going to be replaced by data crunching super processors? Are marketing firms going to become obsolete?”

There’s no need to panic just yet. On the contrary, evolution shows us that human beings are selfish enough to make sure that artificial intelligence remains confined within the algorithms of subordinate machines, computing in favor of human supremacy.

In fact, AI in the future will present marketing specialists with unprecedented data about consumer behavior, in addition to a platform that will allow for simulation of strategic plans and the test-driving of experimental marketing ideas without the need to spend a dime and risk a campaign flop.

How will it work? Well, it’s quite simple. Super machines will compute endless numbers and parameters in order to filter and customize information that would normally take a human many years to accomplish. Putting all this in a marketing perspective, super machines will give marketing specialists accurate data on consumer behavior and will compute the outcome of a proposed strategy forecasting whether or not it will achieve its objective. Imagine having that entire arsenal during a client’s pitch: How much time and energy would you save trying to convince that client to opt for your ideas?

We would be interested to hear about your input on AI, share with us your thoughts on the matter and leave us a comment.

10 Tips to Become a Digital Marketing Guru

Online and Social Marketing are fast becoming the most popular, and in some cases, most effective means of reaching potential customers and clients.

In this particular article inspired from a recent post on Mashable, you aspiring digital marketers out there will get a few tips on techniques and practices to help you excel in this fresh and exciting field.

1- Experience, Experience, Experience!
Getting hands on marketing experience is one of the first things to do. You don’t need a degree in Marketing to gain valuable experience. The best way is to do an internship at a company or agency that has a major focus in online or digital marketing. Also, having something to add on your CV is a definite plus.

2- Be very familiar with the Jargon
In a nutshell, to excel in this field, you need to be able to analyze marketing campaigns to understand what works and what doesn’t. Therefore, you need to be pretty knowledgeable with industry lingo. There are many courses available at your disposal, both online and offline that are really helpful and educational.

3- Build an online presence
This one might be the deciding factor between two people getting a certain job. An employer might simply choose the person with the most online presence, or ‘personal brand’. If you can show that you can build your ‘personal brand’ online, then others will rest assured you can do the same for them.

4- Dabble in a bit of everything, but specialize in one thing
Marketing is a broad field, with so many disciplines within it, such as search marketing, affiliate, email, mobile, display etc… The best way to really get the best experience all around is to dabble in all of it. Then focus on one of the avenues and excel in it. Having a specialty inevitably makes you an expert in that field, thus a valuable asset to anyone hiring.

5- Get in the mix- Attend any and all industry meetings and conventions
Get out there and get ‘social’. Great networking possibilities are offered at Digital Marketing Conferences, as well as opportunities to fine tune your skills in their workshops.

6- Stay up to date
This industry is ever changing and evolving, and to stay on top of things you have to make sure to keep up with all latest news and trends. The most effective means of doing that would be to subscribing to industry blogs and newsletters.

7- Get technical
It’s always a major plus to know the basics of coding (CSS, HTML, Javascript, Ruby), and how the web works in general. As a Digital Marketer you will be working closely with developers or designers on various aspects of marketing design.

8- Perfect your CV
It’s always good to make your CV stand out from others. Be creative. Get certified. For ex ample, Google offers a certification program for Adwords. Certification proves proficiency. Also, get your CV on LinkedIn and start asking for recommendations on there.

9- Be passionate and curious
This could easily be just a simple philosophy to follow in all aspects of your life, personal and professional. To always be on the lookout for the ‘why’ behind the ‘what’. Doing that, inevitably you will become more aware of trends out there. Knowing how and when to ask the right questions is an asset, especially in the Digital Marketing world.

10- Get off the computer and get some fresh air!
Staring for hours at the computer all day long can take a toll on your body and mind, not to mention social life. A wise man in the industry once said,“Because transparency is important, it’s important to be a good person in the real world,” he says, “It’ll translate into the digital world — you can’t fake being a good person if you’re a jerk in real life. Unplug for your own sanity, but also to continue growing as a person in life.”

Creating an Online Strategy with a Limited Budget

We are living in an era of economical downturn. Most businesses worldwide were affected by the credit crunch and in turn had to make obvious cuts in marketing budgets; a worldwide scenario that puts a strain on marketing strategists to come up with campaigns that generate maximum performance with limited budgets.

High risk proposed strategies get thrown in the trash can, and the demand for measurable performance has become a requirement in every marketing strategy.

Fact: “The most measurable medium in marketing is by far the online realm”

Solution: “Leverage the online medium without diluting budget”

Below are five tips that will help you create effective online strategies with a limited budget:

1-    Technology: Look for new “open source” technologies that will give you leverage over their code. Huge Social Networks, such as Facebook or Twitter, give you flexibility with their APIs. So, taking advantage of their products is the way to go!

2-    Production: Don’t waste your time and money in creating redundant modules or applications that mimic functions that are already existent and tested. For example, instead of developing a website or micro site from scratch in order to run an online contest, use pre-developed social solutions such as the Sweepz app. This will save you time and money.

3-    Targeting: It is very easy to dilute your budget using online advertising, mainly because online gives you the possibility to reach a wide audience at an affordable cost, when comparing to offline media. Anyone can run an online ad on some of the leading online networks around but don’t be fooled by the low costs of clicks (CPC), always refer to qualified professionals with online advertising experience in order to optimize your campaigns and make sure your every dollar is spent wisely.

4-    Adjustment: Some of the great advantages of online marketing are its accuracy and flexibility. Constant monitoring and real time adjustments give you the opportunity to amend your campaigns instantly, guaranteeing optimal performance and controlling your budget expenditure.

5-    Analytics: Measuring your campaign performance is an integral part of budget allocation, and is considered another one of online’s assets. In order to know how much to spend and where to spend, an in-depth analysis has to be made on every aspect of the campaign, from the pre-click to the post-click, from online advertising to social networks engagement.

10 Steps to Leverage Your LinkedIn Account

One of online trends today involves communicating through Social Networks. LinkedIn, an international growing network specializes in connecting professionals and building trust between them. You are competent to promote your company through your profile and increase your connections.

Now, what are the steps to leverage your LinkedIn account?

1. Include your company name with your current position to show your commitment to the company.

2. Use the company logo in your profile to visually bond your profile to the site.

3. Use not only the website link, but add descriptive keywords for your connections to identify with the links content.

4. Write in your company summary, profile summary, and even in the job description, a short company description, including the keywords; this way, you will guarantee that LinkedIn members will find you.

5. Manage to connect with other professionals on LinkedIn in order to locate prospective customers and most importantly recommend your contacts to connect to LinkedIn.

6. Share posts and information about your company and definitely don’t sell your services, your purpose is to drive your connections to the site and add value.

7. Link power points or blogs to engage more with your connections.

8. Promote events that your company is hosting or attending.

9. Answer the questions asked by the connections, relying on your expertise and knowledge; who knows, your answer might be selected as the best answer and initiate discussions.

10. Follow your own company before following anybody else’s, and let your colleagues employ these same steps.

Eastline Marketing has been providing social marketing consultancy for various clients. Contact us to learn how we can help.

Facebook Groups Vs Facebook Pages

Are you confused whether to create a Facebook Page or Group? In brief, Facebook Pages are conceived for businesses and organizations looking to communicate with their audience, whereas Facebook Groups should be used to centralize people with common interest and provide them with a platform to interact together such as an alumni group.

Feature Comparison

Below is a straightforward feature comparison which will help you determine the most adequate Facebook presence.

Mass Messaging
Facebook Groups: Enable you to send messages directly to members’ Facebook Inboxes, as long as the number of group members does not exceed 5,000.
Facebook Pages: Feature not available (see Targeted Updates instead).

Indexed By Search Engines
Facebook Groups: Are indexed by Search Engines.
Facebook Pages: Are indexed by Search Engines but they offer wider search engine optimization options when used in combination with the Static FBML application.

Stream Publishing
Facebook Groups: Enable publishing stories to members’ news feeds.
Facebook Pages: Enable publishing stories to likers’ news feeds.

Targeted Stream Posts
Facebook Groups: Feature unavailable.
Facebook Pages: Enable to target stream posts based on location and language.

Targeted Updates
Facebook Groups: Feature unavailable (see Mass Mailing instead)
Facebook Pages: Enable the Facebook Page to send updates. Updates show in fans’ inboxes but under a separate tab “Updates”, which is more efficient.

Applications Support
Facebook Groups:  Feature unavailable.
Facebook Pages:

  • Provide Administrators with great flexibility to customize Page.
  • Enable Administrators to create custom Tabs within their Page.
  • Enable Pages to host customized applications (See Sweepz Facebook Application to learn how you can brand and customize your own Facebook sweepstakes or contest).

Membership Restrictions

Facebook Groups:
1)    Provide the possibility to limit access to the Groups, using three levels of restrictions:

  • Open groups enable anybody to join.
  • Closed groups appear in Facebook search results but group administrators must approve all members of the group.
  • Secret groups are not visible in Facebook search results and are accessed by invite only.

Facebook Pages
1)    Are always public and there is no option to make them private.
2)    Provide the possibility to limit access by country, gender and age.

Event Inbox Messaging
Facebook Groups:  Provide the possibility to send event invites to Group members, as long as the number of group members does not exceed 5,000.
Facebook Pages:  Event information can be sent via the Page updates which limits visibility and reach. Therefore Facebook ads are more effective to promote the event.

Engagement Metrics
Facebook Groups:  Feature unavailable.
Facebook Pages:  Provides information about the Facebook Page likers’ demographics, and engagement level. (Number of Views, likes, comments etc.).

Promotional Widgets
Facebook Groups:  Feature unavailable.
Facebook Pages: Administrators are provided with the Facebook Fanbox widget to help promote the Facebook Page.

Vanity URLs
Facebook Groups:  Feature unavailable.
Facebook Pages: Help promote the Facebook Page using Vanity URLs (i.e: www.facebook.com/username) which are the unique URLs that redirect users to the Facebook Page.

Source: http://www.allfacebook.com/facebook-page-or-group-2010-07

Promoting your Brand and Business on Facebook

The fast growing demand for a simple and cost-effective solution to quickly immerse brands and businesses on Facebook, urged Eastline Marketing to develop Sweepz Facebook Application, designed to complement our online marketing solutions for clients who wished to leverage Facebook’s viral nature.

Sweepz is designed to achieve three core marketing objectives:

  1. Increase Fans/Likers.
  2. Build a marketing database.
  3. Generate a viral buzz.

The Sweepz Facebook Application can either support a contest or a sweepstakes. Whilst contests require more engagement from users, Sweepstakes are fairly straight forward. With Sweepz Facebook Application, both the contest and sweepstakes can be branded to conform to the visual identity of the product, service, or business you wish to promote.

Facebook Sweepstakes

If your campaign’s objectives are to build a marketing database, increase fans and generate a viral buzz, Sweepz Sweepstakes Application is the way to go! To take part in the sweepstakes and get a chance to win a valuable prize, users will have to fill in a form and answer a simple question usually related to the brand or product. Following a draw, the winner will be announced. Check the Motorshow example.

Facebook Contest

If your campaign’s objectives are to engage fans through a competition, opting for Sweepz Contest Facebook Application is the perfect choice! Sweepz Contest Application allows launching a contest that will engage fans by submitting a photo or video, and then to recruit votes. In order to win the competition, the contestants will need to gather as many votes as possible. Check the Laziza example.

Sweepz Facebook Application is recommended for all clients that are looking to quickly and easily utilize Facebook as a marketing channel and effectively promote their business and/or brand online. With Sweepz Facebook Application, you can launch a sweepstakes or contest and start gathering applications within 5 business days. Fill out the form for more info.

Five Rules for Killer Content

Have you ever heard of the expression “content is king”? As a matter of fact, content IS king, especially when it comes to sustaining a successful social presence.  If you are running a social page (Facebook page, blog, etc.) you have most probably experienced difficulty in retaining your audience and keeping them engaged. Take it as a rule, that good content will intrigue your audience once, but its “killer content” that will keep them coming back.

Below are 5 rules that will help you generate and publish “Killer Content”:

  1. Original Content: In a socially crowded virtual world, getting you decent visibility is almost impossible. Even brands with high budgets to burn on advertising, find it difficult to incentivize and push their fans to engage with them. What you need to do to differentiate yourself and stand out is create your own original content that cannot be found anywhere else.  By investing in original content you are bringing value to your social presence and in turn building credibility and loyalty amongst your fans.
  2. Engaging Content: Producing original content is quite simple, making the content engaging is tricky. How many times have you updated your status and received no comments or likes? Users not responding to your content does not necessarily mean that they don’t like the content you are providing them. On the contrary, they might like it but they don’t feel that they need to respond back. That’s why you need to tell them what to do, and always ask them to engage. When creating your content, always keep your fans in mind and project to them the need for their opinion. Ask for their opinion and you will get it.
  3. Set-up a Trend: Be a trendsetter! At the end of the day you want your fans to convert into tangible results. When you become a trend-setter, you can easily increase your conversion rate and attain optimal performance. Usually, setting-up a trend is directly related to original content creation. What you need to do is make sure to remind your fans at every occasion possible about your content and ask them to promote it. If everyone is talking about it, it becomes a trend.
  4. Fan Generated Content: When fans are submitting content to your page, this means that you have attained the trend level needed to keep everyone engaged, hence reaching optimal performance. What you need to do at this stage is revert back to your fans, filter the content and support it. When fans start feeling that they are contributing and conforming to a trend they will automatically transform into ambassadors of your social presence.
  5. Viral Elements: You wonder why some YouTube videos get gazillion views? There’s no black magic behind it. People like to share original content because they like to get some recognition out of it. People get satisfaction when their friends comment or like their posts. What you need to do is make sure that your content has all the viral elements (funny, shocking, cool, amazing, impressive, etc.) that will incite users to promote it on their own social presence and get recognition from their friends.

The 17 Rules of Social Media Optimization

Social Media OptimizationImage courtesy of theconversationprism.com

By definition, Social Media Optimization (SMO) is the process of optimizing social media marketing activities in order to attract traffic to a specific web presence.

Much like Search Engine Optimization, SMO activities can be split into two method sets:

Onsite SMO is the process of making a web presence, or website, socially enabled. This is achieved by using a combination of sharing tools and standards such as RSS feeds, sharing buttons, links to social profiles and pages… Onsite SMO ensures total integration between the website and major social networks.

Offsite SMO is the process of engaging in promotional practices with the aim of attracting social traffic back to the website. Offsite SMO can range from social media bookmarking to blog and forum engagements. A traffic-generating viral Facebook status update is an example of offsite SMO.

Social Media Optimization practices have been used since the inception and proliferation of social communities. In 2006, members of the digital marketing community collaborated on 17 rules for “social media optimization”. Although the tools have evolved and changed, the fundamental behaviors are still valid.

Here are the 17 rules of Social Media Optimization:

1. Increase your linkability
2. Make tagging and bookmarking easy
3. Reward inbound links
4. Help your content travel
5. Encourage the mashup
6. Be a user resource, even if it doesn’t help you
7. Reward helpful and valuable users
8. Participate
9. Know how to target your audience
10. Create content
11. Be real
12. Don’t forget your roots, be humble
13. Don’t be afraid to try new things, stay fresh
14. Develop a SMO strategy
15. Choose your SMO tactics wisely
16. Make SMO part of your process and best practices
17. Don’t be afraid to let go of a message or idea and let others own it